Contact information

Contact Us

Thank you for visiting Trevkano.

At Trevkano, we believe that clear communication and helpful customer support are important parts of a positive online shopping experience.

Whether you have questions about our lighting accessories, need additional product information, or require assistance with an existing order, our customer support team is here to help.

We welcome inquiries about our products, orders, payments, shipping, returns, and refunds.

Business Information

BRAND: Trevkano

LEGAL COMPANY NAME: MAOKAI INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Yang Jiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 7054 4201

WEBSITE: https://trevkano.com/

BUSINESS ADDRESS: Room 204C, 2/F, Shiu Fat Industrial Building, 139–141 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Product Inquiries

If you need help choosing a lighting product or would like additional information about an item, please contact our customer support team.

Our product collections include Bedside & Ambient Lighting and Desk & Reading Lamps.

We can assist with questions about:

  • Product dimensions, available colors, and design features.

  • Materials and available product variations.

  • Power sources and charging methods, where applicable.

  • Voltage requirements, plug types, and electrical compatibility.

  • Lighting modes, brightness settings, and adjustment features, where available.

  • Product installation, operation, and maintenance.

  • Accessories or components included with a product.

Please review the specifications and usage instructions on each product page before purchasing.

If you have questions about electrical compatibility or a particular feature, include the product name or product page link when contacting us.

Order Assistance

If you need assistance with an existing order, please email [email protected].

To help us identify your purchase, please provide:

  • Your order number.

  • The email address used during checkout.

  • The product name, if applicable.

  • A brief description of your inquiry.

  • Relevant photographs, where necessary.

Our team can assist with order status inquiries, product information, and other purchase-related questions.

If you need to change or cancel an order, please contact us as soon as possible.

Order modifications or cancellations may not be available once an order has been processed or dispatched.

Payment Inquiries

If you have questions about a payment or transaction, please contact our customer support team with your order number and a description of the issue.

Payment options are displayed during checkout and may vary depending on the available payment services.

For your security, please do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials by email.

If a payment has been declined, you may also need to contact your bank or payment provider for additional information.

Shipping and Delivery Support

If you have questions about order processing, shipping charges, estimated delivery times, or shipment tracking, please contact us at [email protected].

For shipment-related inquiries, include your order number and any available tracking information.

If your package is delayed, appears to be lost, or arrives with visible damage, please let us know so we can review the available shipment details and explain the appropriate next steps.

Please refer to our Shipping Policy for information about shipping arrangements, estimated delivery periods, and applicable charges.

Returns and Refunds

If you need assistance with a return, refund, exchange, damaged product, defective item, or incorrect delivery, please contact [email protected].

When submitting a request, please provide:

  • Your order number.

  • The product name.

  • A description of the issue or reason for the request.

  • Clear photographs of the product and packaging, where applicable.

Our customer support team will review your request and provide instructions in accordance with our Return & Refund Policy.

Please contact us before sending any products back.

For further information about return eligibility, applicable shipping responsibilities, and refund procedures, please review our Return & Refund Policy.

Product Safety and Technical Questions

Trevkano offers lighting accessories with different designs, electrical specifications, power sources, and intended uses.

Before using a lighting product, please review the applicable voltage requirements, power specifications, included components, and operating instructions.

Use products only with compatible power sources and accessories as specified by the manufacturer or supplier.

If a product arrives with damaged wiring, a broken power connector, unusual overheating, or another apparent electrical safety concern, discontinue use and contact our customer support team.

Do not attempt to operate or repair a product that appears electrically unsafe.

If you are unsure about a product's compatibility or operating requirements, please contact us before use.

Customer Support Hours

Our customer support team is available during the following hours:

Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

You may email us outside these hours. Inquiries will be handled during our regular customer support hours.

Email: [email protected]

Phone: +852 7054 4201

Thank you for choosing Trevkano.

We appreciate your interest in our lighting products and look forward to assisting you.

Light Up a Better Everyday.